Privacy Policy

Information We Collect

We collect information that you provide to us directly and information that is automatically collected when you use our services.

Personal Information

• Name, address, phone number, and email address
• Date of birth and emergency contact information
• Insurance information and payment details
• Medical history and health information
• Treatment records and progress notes

Automatically Collected Information

• Website usage data and analytics
• IP address and browser information
• Cookies and similar tracking technologies
• Device information and operating system

How We Use Your Information

We use your information for the following purposes:

Treatment and Care

• Providing physical therapy services and treatment
• Coordinating care with other healthcare providers
• Maintaining accurate medical records
• Monitoring treatment progress and outcomes

Administrative Purposes

• Scheduling appointments and sending reminders
• Processing insurance claims and payments
• Communicating about your care
• Quality improvement and compliance activities

Legal and Regulatory Compliance

• Complying with healthcare regulations and laws
• Responding to legal requests and court orders
• Reporting required public health information
• Protecting against fraud and abuse

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Healthcare Operations

• With other healthcare providers involved in your care
• With insurance companies for payment and coverage decisions
• With business associates who provide services to us
• For quality assurance and improvement activities

Legal Requirements

• When required by law or legal process
• To prevent serious harm to health or safety
• For public health activities
• To law enforcement in specific circumstances

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Review

• Request access to your medical records
• Request copies of your health information
• Review how your information has been used

Corrections and Updates

• Request corrections to inaccurate information
• Update your contact information
• Amend your medical records when appropriate

Communication Preferences

• Choose how we communicate with you
• Request confidential communications
• Opt out of marketing communications

Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information:

• Encryption of sensitive data in transit and at rest
• Access controls and user authentication
• Regular security assessments and updates
• Employee training on privacy and security
• Secure disposal of records and devices

Website Privacy

Our website uses cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide relevant content and information

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

Third-Party Services

We may use third-party services for various business functions. These service providers are required to maintain the confidentiality and security of your information and may only use it for the specific services they provide to us.

Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services. We will not retaliate against you for filing a complaint.